video call center - real-time consulting via internet
The video call center solution of eKiosk allows an adequate real-time consulting via internet.
A lot of products and services can not be merchandised without extensive consulting. This is so because they are often very complex and hardly to be distinguished from products of other competitors. The offered service becomes more and more the crucial distinguishing feature between the competitors.
Until now there is no satisfying solution for real-time consulting services via internet, so that the customer has often only one choice- to use the phone.
However, during phone consulting the visual communication component is missing and becomes noticeable. This includes the body language (gesture, mimics, eye contact etc.) which contributes largely to communication. The missing of the visual communication components initiates in many customers the feeling of a low-quality consulting. Therefore they often prefer a personnel consulting e.g. in a shop, even if this includes a higher time cost for the journey.
The video call center solution of ekiosk eliminates this deficit and allows a full, audio-visual real-time consulting via internet.
What are the basic functions of the eKiosk Video Call Center?
The eKiosk Video Call Center is a call center solution with integrated automatic call distribution (ACD).
The configuration, operating and monitoring of the whole system is completely web-based. Complicated configurations are mot necessary.
The system can be integrated in any web application. The bi-directed transfer and displaying of any electronic data (e.g. text, images, videos) during the conversation is possible as well as e.g printing of the data.
Comprehensive statistical analysis is available.
What are the advantages of the eKiosk Video Call Center-solution compared to the classical call center solution?
Besides the normal audio communication there is a video and data communication taking place.
The video call center can be operated with a commercial PC and no special and expensive hardware is necessary.
The communication exclusively is taking place using a IP-network (e.g. internet)
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